About Us

The Epitome of Southern Hospitality

Kyle Chron grew up in a towing family. From the moment he could walk, he would always try to sneak into his father’s tow truck to accompany him on jobs. As he grew older, he became an integral part of the Dallas towing scene. After working for over thirty years in the industry, Kyle noticed an unfavorable trend in the tow truck business.

As technology advances made companies more efficient than ever, customer service started to take a backseat. Towing companies could now handle more than double the volume that they used to be able to. While this was great for a company’s bottom line, this was not why Kyle fell in love with the towing industry. He loved being able to keep his community safe. Waking up every morning knowing that he was going to be able to help someone is what fueled his work ethic.

With this passion for customer service in mind, CTR Incident Management was founded. CTR pledges to:

  1. Go above and beyond for each and every one of our valued customers. We won’t be satisfied until you have a 5 star experience.
  2. Provide the best quality towing service in the Dallas area by hiring only the best tow truck operators.
  3. Continue to expand our extensive fleet. Not to be able to take on more customers, but to ensure that we will always have the equipment to tackle any type of job.

Contact us now to speak to a member of our team!

Our Values

Initiative

We are always sourcing new technology and new equipment to make your towing experience as smooth as possible. We encourage each and every member of our team to speak up if they have any ideas on how to improve the CTR Towing experience.

Family

It may seem like a strange thing to put on a towing website but as a family-run business, we believe in treating all our customers as a member of the family. If you need to be dropped off at work after a tow or need help getting the kids to school, all you need to do is ask!

Accountability

At the end of the day, we are human. No matter how hard we try and how experienced we are, accidents are inevitable. On the rare occasion that we do make a mistake, we will own up to it and work with you to immediately remedy the situation.

Transparency

We will always provide clear and honest information. With CTR Towing, there are no hidden fees and add-ons. We will provide you with a personal dispatcher who will keep you informed throughout the towing process.

Strong Work Ethic

CTR Towing will not say no. Regardless of how difficult a tow may be, we will find the optimal solution for you.

Community Involvement

CTR Towing Service is a family-run business proud to be based in the wonderful city of Dallas, Texas. Keeping our community safe is what motivates us to provide premier towing services. Our Incident Management division works hand-in-hand with local fire departments and police departments to clear accidents safely and efficiently.

CTR Towing Service is proud to support the Toys for Tots, a non-profit organization providing toys and books to less fortunate children.